Welcome to Tentful! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Tentful is curated by Clara Tent, an interior designer and certified Feng Shui consultant. Our products are handcrafted by skilled artisans in Indonesia and shipped from Spain. By accessing our website or placing an order, you confirm that you accept these Terms of Service.
2. Products
All products are handcrafted, which means slight variations in color, size, texture, or finish may occur.
Product images are for illustrative purposes; the actual item may differ slightly.
Bespoke products are made-to-order and cannot be purchased as ready-made items. Details are provided in the product descriptions.
3. Orders & Payment
Orders are confirmed once payment is successfully processed.
We accept the payment methods displayed at checkout.
Prices are listed in Euros (€) and include VAT where applicable.
Tentful reserves the right to correct any errors in pricing or product descriptions.
4. Shipping & Delivery
Shipping costs, times, and policies are specified at checkout.
Delivery estimates are provided for guidance and may vary due to customs or carrier delays.
Risk of loss passes to the buyer upon delivery.
5. Returns & Refunds
Please refer to our Returns & Refunds Policy for detailed instructions on returns, exchanges, and refunds.
For bespoke or made-to-order items, returns are generally not accepted unless the item is faulty or damaged during shipping.
6. Use of Website
You may use Tentful’s website for personal, non-commercial purposes only.
You may not reproduce, distribute, or use any content from the website without our explicit permission.
7. Intellectual Property
All content on this website, including text, images, designs, and logos, is the property of Tentful or its licensors.
Unauthorized use of our intellectual property is prohibited.
8. Limitation of Liability
Tentful is not responsible for indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability for any claim related to a product is limited to the purchase price paid by the customer.
9. Governing Law
These Terms are governed by Spanish law.
Any dispute arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts in Spain.
10. Contact
For questions about these Terms of Service or your orders, you can contact us via our contact form on the website.
